The Management Information system, business intelligence or Performance Indicators available for the leadership team are comparable to the importance of the aircraft's cockpit instruments or the lighthouse for the captain when navigating
Those combined will tell the leadership if corrective measures are needed either to improve internal execution or adapt to external changes in order to achieve the goal
When creating focused relevant management information, it is also important to define indicators that measure the actual actions that lead to the desired change. It could be "First time fix" or case processing time to improve customer satisfaction, call per agent, time per call in a service desk to improve profitability, etc.
In most cases, companies already have the necessary data. It is therefore a matter of defining the right data points to collect, building a transparent reporting, solid analysis and an integrated forecast process to create focused relevant management information.