Focused, timely and relevant information to manage operation and guide the strategy
Those combined will tell the leadership if corrective measures are needed either to improve internal execution or adapt to external changes in order to achieve the goal
When creating relevant and
focused
management information, it is important to define the correct indicators that measure the actual actions leading to the desired change. It could be "First time fix" or case processing time to improve customer satisfaction, call per agent, time per call in a service desk to improve profitability, etc.
Often companies already have the necessary data. The path to relevant and focused management information is therefore a question of A) selecting the right data points, B) building a transparent reporting, C) solid analysis and D) an integrated forecast process.
Often a company does not have a surplus capacity or resources to take out of the daily operations to run the required process/project, and it is here SOLUTION CATALYST can help your company. We can assist you and your organization throughout the process of identifying relevant data, building forecasts, reporting processes and analysis tools and methods for your leadership to have focused relevant management information.
Identification of relevant data
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