The Management Information system, business intelligence or Performance Indicators available for the leadership team are comparable to the importance of the aircraft's cockpit instruments or the lighthouse for the captain when navigating
Those combined will tell the leadership if corrective measures are needed either to improve internal execution or adapt to external changes in order to achieve the goal
When creating relevant and focused management information, it is important to define the correct indicators that measure the actual actions leading to the desired change. It could be "First time fix" or case processing time to improve customer satisfaction, call per agent, time per call in a service desk to improve profitability, etc.
Often companies already have the necessary data. The path to relevant and focused management information is therefore a question of A) selecting the right data points, B) building a transparent reporting, C) solid analysis and D) an integrated forecast process.